FAQ

Q: I'm new to Reformer Pilates. What should I know before my first class?

A: If it's your first time, please arrive 10 minutes early so we can explain the Reformer machine to ensure your safety. 

 

Q: What happens if I arrive late to class?

A: Unfortunately, late arrivals cannot join the class, and your credit will be forfeited. Please be on time to ensure a smooth session for everyone.

 

Q: Do I need to wear anything specific for class?

A: Yes, grip socks are required for safety and hygiene.

 

Q: How long are the classes, and how many people are in a class?

A: Classes are 50 minutes long with a maximum of 8 participants to ensure personalised attention.

 

Q: Does the studio have changing facilities?

A: Yes! We have a unisex dressing area with 2 private changing cubicles, 2 showers, toilets, and lockers. We recommend arriving dressed for class when possible.

 

Q: Where is the studio located?

A: The studio is on the second floor with stairs access. 134 Tooley Street, SE1 2TU. Entrance on Magdalen Street.

 

Q: What class levels do you offer?

A: We offer two class types:

- Chill Vibes: Perfect for beginners.

-Groove Vibes: Designed for intermediate levels.

 

Q: How do I book a class?

A: You can book your classes easily via the REFORM & VIBES app.

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Q: How do I cancel my class booking?

A: You can cancel your class booking in the app. Simply go to your booking and click cancel. You can cancel your class up to 12 hours before the class start time. If you cancel less than 12 hours before the class start time you will lose your credit.

 

Q: Can I hire the studio for events?

A: Yes, the studio is available for event hire, contact us for more details.

 

Q: Are there any discounts?

A: Yes, we offer discounts for local companies. Reach out to us to learn more!

 

Q: Is smoking or vaping allowed in the studio?

A: No, smoking or vaping is not permitted on the premises.

 

If you have any other questions, feel free to reach out, we are happy to help!